Shipping and Delivery Policy

Essential Information:

Order Cut-off Time: Orders placed before 12:00 p.m. will be processed on the same day.
Processing Time: Orders are processed within 1 to 3 business days (Monday to Friday).
Estimated Delivery: Normally, you can expect to receive your order within 5 to 9 business days (Monday to Friday).
Shipping Fees: Shipping is free.
Shipping Destinations: Currently, we only ship to addresses within Spain.

Order Confirmation:
Once your order is placed, you will receive a confirmation email. This indicates that we have registered your order in our system and have started processing it.

Shipping Tracking:
When your package is shipped, you will receive a tracking number via email. Use this number on our tracking platform to monitor the progress of your package. If you don’t receive it or encounter any issues, feel free to contact our customer service team.

Shipping Process:
After placing your order, we require 1 to 3 business days for processing. Once completed, your order will be shipped and typically arrive within 5 to 9 business days.

Shipping Costs:
All our shipments are free of charge.

Delayed Orders:
If the maximum processing and shipping time has passed and you still haven't received your package, don't worry. We ask that you wait up to 2 additional days and please use your tracking code. If you still haven't received your package by then, contact us with your order number.

Incorrect or Damaged Orders:
Did you receive your package but find that it’s damaged or contains the wrong items? No problem. Please take photos of the issue, include a brief explanation, and contact us along with your order number.

Contact Us:
contato@aqualiza.com