Exchange and Return Policy

Important Information:

Return Policy:
You have up to 30 days to initiate a return and up to 14 days to process your refund.
There are no restocking fees.
For the return address, please contact our customer service team.

Return Procedure:
To initiate a return within 30 days of receiving your order, items must be unused and in their original packaging.

To initiate the return process, please contact our customer service team at info@aqualiza.com We will provide you with the form and return address.

Return Costs:
All return costs are your responsibility. Therefore, we recommend using a trackable shipping service, as we are not responsible for lost returns.

Damaged Packaging?
If your package arrives damaged, please immediately take a photo as proof of the condition of the packaging and its contents. Send it to contato@aqualiza.com along with your order number so our customer service team can resolve the issue.

Please do so within 24 hours of receiving the package; otherwise, your claim will be invalid.

Refunds:
Once we receive and inspect your return, we will inform you by email if it has been accepted. If so, you will receive your refund within 14 days using the same payment method used to place your order in our store.

If you experience any delay in your refund, please contact your bank or payment service provider. If the issue is not theirs, please contact us at info@aqualiza.com.